Customer Service Policy

Lifting Equipment and Refrigeration Repair Specialists and Suppliers

If you are looking for a Lift Engineering Service or Refrigeration Engineers, look no further than the renowned Lifting and Cooling Ltd.
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Who are we?

Lifting and Cooling Ltd has been providing Mobility and Access, Lifting and Refrigeration solutions to customers in the North East of England for the last 40 years. 

We are a quality committed company and holders of the latest European Quality Standards
ISO 9001:2008. We are also holders of the prestige TiVA and Exor supply chain accreditation. 

We are preferred and accredited suppliers for many of the country’s leading transport and utilities organisations, military establishments, home offices and councils.

As part of our Lifting Solutions, we offer a broad range of
  • New Commercial and Passenger Lifts
  • Roller Shutter Doors
  • Tipper Truck Side Guards and Panels (Winches and Tow Bars)

As part of our Cooling Solutions, we supply and install
  • Complete systems for Food Processing Plants
  • Marine Containers
  • Modular Cold Rooms
  • Display Cabinets and more

We hold main dealership status for a host of lifting equipment manufacturers as well as refrigeration and air conditioning dealerships which include Thermo King, a world class manufacturer and a member of the Ingersoll Rand group.

We operate a very effective 24/7 rapid response emergency repair service and statutory examination programme all throughout the year.

We have strong links with the North East transport industry where we have built up a reputation for providing a total engineering facility, helping us carry out major repairs to accident damaged equipment. 

We utilise advanced systems to better manage our fleets, resulting in cost savings without compromising on meeting all the necessary statutory requirements.
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cooling system

Take a look at our Customer Service Policy

Lifting and Cooling Ltd has a primary aim to ensure that all of our customers are provided with exceptional customer services. We strive to achieve this through our dedicated, efficient, knowledgeable and helpful staff. Our goal is that customers receive complete satisfaction and all employees are committed to our customer service policy in relation to all customer contacts and all jobs regardless of size.

We will:
  • Be trustworthy, reliable and respectful
  • Deal with customers honestly, fairly, politely and promptly
  • Always consider our Customers’ needs
  • Respond to queries rapidly
  • Follow all Health and Safety regulations
  • Be efficient and effective to ensure customer value
  • Aim to exceed deadlines and keep customers informed of progress
  • Listen to Customer feedback and respond to ensure continuous improvement
  • Keep Customers informed of new and improved services
  • Seek solutions to problems and offer a bespoke service to Customers
If you have any questions on any of our products and services, or our customer service policy, do call us on 0191 377 9777. We are happy to talk to you and answer any of your queries. We are located in Durham.
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Are you looking for lift engineering service or refrigeration repair? Call the lifting and cooling specialists in Durham today.

0191 377 9777

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