About Us
Our Lifting Systems department offer for sale a broad range of new commercial and passenger lifts, roller shutter doors, tipper truck side guards and panels – winches and tow bars.
Our Cooling Systems department supply and install complete systems for Food Processing Plant, Marine Containers, Modular Cold Rooms and Display Cabinets.
We operate a very effective 24-365 rapid response emergency repair service and statutory examination programme.
LCL hold main Dealership status for a host of lifting equipment manufacturers as well as Refrigeration and Air Conditioning Dealerships which include Thermo King a world class manufacturer and a member of the Ingersoll Rand group.
Our links to the North East Transport Industry go back more than 30 years, where we have built up a reputation for providing a Total Engineering Facility which includes Precision Engineering and light fabrication to enable the company to carry out major repairs to accident damaged equipment.
Utilising our bespoke computerised service management system, we are able to manage client fleets, ensuring routine service and statutory requirements are met. This facility enables our Company to pre-plan travel share visits resulting in high cost savings for vehicle operators.
Lifting and Cooling are a quality committed company and holders of latest European Quality Standards ISO 9001:2008. We are also holders of the prestige Tiva and Exor Supply Chain accreditation.
As part of our ISO 9001:2008 quality procedures, LCL Engineers are involved in a continuous improvement policy, as such, they regularly attend Manufacturers Training Courses and occasionally Training Courses run by Colleges and Universities.
We are preferred and accredited suppliers for many of the country’s leading transport and utilities organisations, Military Establishments, Home Office and Councils. Quality, Reliability and Meticulous attention to customer care are the hallmarks of LCL’s continued success.
Lifting and Cooling Ltd Customer Service Policy
Lifting and Cooling Ltd has a primary aim to ensure that all of our customers are provided with exceptional customer service.We strive to achieve this through dedicated, efficient, knowledgeable and helpful staff.Our goal is that customers receive complete satisfaction and all employees are committed to our customer service policy in relation to all customer contact and all jobs regardless of size.
We will-
- Deal with customers honestly, fairly and politely and promptly
- Be trustworthy, reliable and respectful
- Always consider our Customer’s needs
- Respond to queries rapidly
- Follow all Health and Safety regulations
- Be efficient and effective to ensure customer value
- Aim to exceed deadlines and keep customer’s informed of progress
- Listen to Customer feedback and respond to ensure continuous improvement
- Keep customers informed of new and improved services
- Seek solutions to problems and offer a bespoke service to Customers